Frequently Asked Questions

Every order leaves Toyosu, Koto City, Tokyo on a tracked, insured international service. Dispatch is on business days; transit time depends on the destination and on how quickly the parcel clears customs there. Tracking is emailed as soon as the parcel is handed to the carrier.

Shrink is the factory outer film, nothing more. Unopened Japanese booster boxes are frequently sold in Japan without it because it was removed for stock checks or by the distributor. The box itself, the packs inside and the cards are identical. We list sealed and no-shrink as separate conditions with their own price and stock so you always know which one you are buying.

Yes. Stock is bought from Japanese distributors and inspected by hand before it is listed. Graded cards are encapsulated by PSA and carry their certification number, which you can verify on the PSA certificate lookup.

No. Checkout covers the goods and the shipping service. Import duty, VAT or GST and any customs handling fee are charged by your own country and are payable by the receiver. Shipments are sent DAP, so the carrier will contact you for any charges before delivery.

No. Under-declaring or mislabelling a commercial shipment is customs fraud in most destinations and voids the shipment insurance. Every parcel is declared at the price actually paid with an accurate description and tariff classification.

Discounts apply automatically to the product subtotal: 0.5% from ¥200,000, 1% from ¥300,000, 1.5% from ¥500,000 and 2% from ¥1,000,000. You do not need a code, and the discount is shown in the cart and at checkout before you pay.

Yes. Case and carton quantities are available for most sealed sets. Send your set list and quantities through the contact form and we reply with current Tokyo case and carton pricing, usually the same business day.

Yes. Pre-order lines are marked on the product page and in the catalogue, and they ship on the Japanese release date. Where an order mixes in-stock and pre-order lines it ships complete unless you ask us to split it.

Sealed product can be returned unopened, with factory shrink intact where it was supplied sealed, and in resalable condition — return shipping is the buyer's cost. Opened sealed product cannot be returned. Pre-orders, special allocations and specific graded slabs are final sale unless the item arrives damaged or is not what you ordered. Report damage within 7 days of delivery with photographs of the outer packaging and the contents.

Use the Track Order page with your order number and the email address used at checkout. Tracking is also emailed when the parcel is handed to the carrier.